EMS Supervisor: Principles and Practice offers an introduction to creating and maintaining a successful EMS organization through chapters on managerial leadership, team building, professional communications, quality improvement, customer service, strategic planning, crisis management, and budgeting. Establishing knowledge and authority in these areas is crucial to success as an EMS officer.
EMS Supervisor: Principles and Practice meets the course outcomes for the National Fire Academy’s Fire and Emergency Services Higher Education (FESHE) Emergency Medical Services Curriculum Management of Emergency Medical Services course. Published in partnership with the National EMS Management Association.
Objectives:
- Discuss the basic philosophy, organization and operation of injury prevention and risk-reduction programs.
- Compare and contrast management and leadership.
- Provide practical examples of the principles of customer service in EMS.
- Apply the technique for conducting an effective performance appraisal.
- Identify strategies to optimize reimbursement for EMS services.
- Apply quality improvement techniques to various aspects of EMS operations.
- Define due process and apply the principles of a progressive disciplinary program.
- Define ethical behaviors and decision-making strategies when faced with an ethical dilemma.
- Teacher: Angela Magill